Refunds and Transfer Policy

Refund Policy

We regret that we are unable to offer refunds for memberships other than in a strictly limited range of circumstances, as follows:

  • Where a membership has been purchased in error (e.g. you accidentally buy two memberships when you only intended to buy one)
  • Where the wrong type of membership has been purchased in error (e.g. you buy a Young Adult membership when you intended to buy a Teen membership)
  • Where the convention made an error (e.g. we tell you that you do not yet have a membership and then find out that you did, in fact, have one.)
  • When a member passes away

In the first three cases above, we will refund in good faith, so long as we are notified of the request promptly (normally within seven days) of the error coming to light.

Although we cannot refund memberships outside of these circumstances, many members have had success in the past selling unwanted memberships. Memberships can be advertised for sale on our Facebook group. Once you have sold your membership, you will need to follow the transfer process (see below) to tell us about the change.

Transfer Process

You may transfer your membership to another person at any time, so long as they are eligible for the membership in question. (For instance, a Young Adult membership can only be transferred to another person in the Young Adult age range).

To request a transfer, please email us from the email address currently associated with the membership. It is essential that the person transferring the membership submits the request, so that we know it is genuine.

When requesting a transfer, please tell us:

  • Your name
  • Your membership number (if known)
  • The name of the person to whom you wish to transfer the membership
  • The e-mail address of the person to whom you wish to transfer the membership

Once we have validated the request and entered the change in our registration system, an email will be sent to both the transferer and the recipient confirming the change. The recipient can then email  to provide the rest of their data (contact information, publications preferences, badge name, etc.).